Frontline Worker Technology – Q4 2023

Madison Park Group actively tracks the broader workforce management ecosystem and has dedicated significant attention to the technologies that support mobile frontline workers. We are particularly interested in the rapid development of several trends and end markets:

• Enterprises continue struggling to expand the reach of their digital transformation initiatives towards their frontline workers

• Companies that invest in their frontline technological capabilities tend to be more mature, specifically across core operational capabilities

• Services providers are increasingly looking for combined learning and frontline enablement technology solutions to bridge employee gaps (i.e. PlayerLync and Intertek)