Next Caller provides enterprise-grade call verification and spoof detection technology for contact centers. Next Caller's primary service, VeriCall®, allows businesses to instantly and passively “green light” real customers while flagging suspicious activity to stop phone fraud before it starts. With Next Caller, businesses save time, money, and avoid treating customers like criminals—all without compromising security. Next Caller was founded in 2012 with headquarters in New York City.
For more information, please visit the Next Caller website.
Pindrop Solutions are leading the way to the future of voice by establishing the standard for identity, security, and trust for voice interactions. Pindrop solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts intelligence from the calls and voices encountered. Pindrop Solutions help detect fraudsters and authenticate genuine customers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation. Pindrop Security, Inc., a privately held company, headquartered in Atlanta, GA, was founded in 2011 by Dr. Vijay Balasubramaniyan, Dr. Paul Judge and Dr. Mustaque Ahamad. Pindrop is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, IVP and Vitruvian Partners
For more information, please visit the Pindrop website.
Next Caller, a leading provider of device verification solutions, has been acquired by Pindrop, an Atlanta-based identity and fraud prevention technology firm backed by Andreesen Horowitz. The transaction was led by Michael Magruder and Bobby Andreozzi.
Next Caller is an enterprise-grade device verification, ANI validation, and spoof detection technology platform that uses live APIs to provide threat analysis in under 300 milliseconds
According to a Forrester Report commissioned by Pindrop, on average 42% of brands surveyed saw an increase in year-over-year call center call volume since the pandemic began
VeriCall®has validated over 2 billion calls for leading financial services, insurance, hospitality, and telecom brands
Next Caller delivers industry-leading call verification rates in excess of 75%, and brings a range of flexible solutions to support personalization and self-service over the phone using ANI validation to verify customers, and spoof detection to identify high-risk calls.
“Next Caller is a true pioneer in the device verification space. The growth Next Caller has experienced has been truly impressive to witness. Operating independently as close partners, we’re thrilled to be able to now work together to provide even better solutions to our respective customers and prospects while keeping a close eye on the many growth opportunities ahead of us,”
Vijay Balasubramaniyan, CEO of Pindrop.
“The Madison Park Group team was invaluable in charting the best path forward for Next Caller. The team consistently went above and beyond the call of duty to ensure our transaction was a success. ”